Frequently Asked Questions


Does your office participate with my insurance plan?
Our office participates with many of the major plans in Nevada and Arizona. It is always wise to verify current participation for any physician with your plan customer service. You can also call one of our billing staff and we will be happy to assist you.

Do you submit insurance claims for us?
Our billing department will make two attempts to obtain payment from your insurance carrier. We submit your claim once you have been seen and then again in 30 days if no payment is made by your insurance carrier. At 45 days if no payment is received by your insurance, we will then bill you and ask that you assist us in following up with your insurance plan.

Why must I show my insurance card at each visit?
It is the policy of this office to verify your insurance monthly. Often, insurance plans can make small changes, such as your group number or your co-payment, even though you stay with the same carrier. Your employer may also change plans. In order to most accurately bill insurance on your behalf, we strive to verify this information monthly.

Will a co-pay be collected at each visit?
Because we are contracted with your insurance to help keep your insurance costs down, as part of that effort, our agreement with your insurance carrier states we will collect your co-pay at the time of each visit. Some co-pays differ according to the nature of the visit or test. If you have any questions about your co-pay, please inform the front desk at the time of check-in.

How do I get my medical records?
To obtain your medical records you would have to sign a release form provided by our office giving us written consent to release your records. You will be asked to provide a driver's license or a photo ID and pay for a copy fee of $20.00.

How will I be billed for services?
Our office sends out statements monthly on any balance that is due from you after your insurance has settled the claim for the services. You are billed for any deductibles, coinsurance or other out of pocket expenses determined by your insurance carrier.

I am a new patient, what do I have to bring with me to my appointment?
We will require a referral from your primary care doctor (PCP), whether or not your insurance requires one. We will also require recent medical records pertaining to why you are being referred to us as well as a copy of your insurance card.

How can I leave a message for your staff?
If we are not available to answer your call, you can leave a message .vice. Simply leave your full name, phone number(s), and what the message is about and we will return your call as soon as possible.

When will I know about my test results?
We do not discuss test results over the phone. You will need to make an appointment if you do not have one scheduled already.

If my insurance refused to pay for my service, will I be liable for the billing?
Yes, you are liable for any amount that is not payable by the health insurance after we have taken the contracted provider discount. If needed, we accept all major credit cards or our billing department can arrange payments on the remaining balance.

Do you accept Workers Compensation Injuries?
Yes. We require pre-appointment coordination, including a referral from your workers' compensation adjuster, be submitted to authorize service.

If I was in an accident, injured or in litigation, can I still be seen?
We do no take liens or get involved in litigation.

How much notice is required for cancellations and how soon can appointments be rescheduled?
Our office requires at the minimum a 24-hour notice for all cancellations. For rescheduling appointments simply ask the staff to reschedule you for the next available opening. If you cancel and/or do not show for two or more appointments, then you will be subject to a physicians authorization for a reschedule or be discharged.

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